TERMS OF SALE & USE

Clear terms.
Fair for both sides.

Draft: details marked [[FOUNDER: …]] are still being completed.

What you buy, who sells it, how refunds work, and what each of us is responsible for.

Terms of Sale & Use · Effective [[FOUNDER: effective date]]

1. About these terms

These terms apply when you buy a DiskHalo licence and when you use diskhalo.com. The End-User Licence Agreement (EULA) sets out how you may use the app itself; the two documents work together.

Who we are
DiskHalo is made by [[FOUNDER: legal name]] (“we”, “us”), registered address [[FOUNDER: registered address]].
How to reach us
Email [email protected] or call [[FOUNDER: support phone]]. More options are on the contact page.

2. Who sells you the licence

Our order process is conducted by our online reseller, our checkout provider. It is the merchant of record and the seller of record for all our orders: it sells the licence to you, takes payment, charges any applicable tax, issues your receipt and handles refunds. Its own buyer terms, shown at checkout, apply to the payment.

We remain responsible for DiskHalo itself, for its support, and for the licence it gives you. For help with an order, payment or receipt, use the link in the receipt email from our checkout provider or email [email protected].

3. What you buy

A DiskHalo Personal licence is a one-time purchase. It gives you a limited, non-exclusive, non-transferable licence to use DiskHalo for personal, non-commercial purposes on up to 3 Mac or Windows devices that you own or control.

  • It is a one-time purchase of a licence for the major version you buy. It is not a subscription.
  • Updates released for that major version are included. The next major version may be a paid upgrade.
  • You can keep using the purchased major version for as long as it runs on your computer. We cannot promise that it will work with every future operating-system release, but this does not affect your rights if the software is faulty when supplied.
  • The licence is for personal devices only. There is no business or team licence at launch.

You do not own the software; you own a licence to use it on these terms and the EULA.

4. Price, currency and tax

Our checkout provider shows the final price in your local currency, with any applicable tax, before you pay. The amount you confirm at checkout is the amount you are charged.

5. Download and activation

You can download DiskHalo from our download page without an account or email address. After purchase, you activate the app by signing in with your purchase email and a 6-digit code we send to it. Activation needs an internet connection; after that, DiskHalo works offline and refreshes its licence when a connection is available.

To move DiskHalo to a new computer when all 3 devices are in use, deactivate it on one you no longer use.

6. Cancellation and refunds

Every purchase includes a 30-day money-back guarantee. It is in addition to your legal rights, including your rights under the Consumer Rights Act 2015 if digital content is faulty.

As a consumer you normally have 14 days to cancel a contract made online. For digital content, that right ends once supply begins, if you gave your express consent for supply to start and acknowledged that you would lose the right to cancel. The refund policy explains this, and how to ask for a refund. A refunded or charged-back licence is deactivated.

7. Using your licence fairly

You must not:

  • share, sell, rent, lend or give away DiskHalo, your licence, or access to your licence sign-in;
  • copy or redistribute the app, except to install it on your own devices under this licence;
  • get around, disable or interfere with the device limit, activation or licence checks; or
  • use a personal licence for commercial or business purposes.

Nothing in these terms stops you doing anything the law expressly allows, such as making a back-up copy or decompiling where the law permits it for interoperability.

8. Permanent deletions

See it before you remove it. Nothing is deleted without your confirmation. Cleanup deletions are permanent. This applies to Deep Cleanup, Large File, Duplicate, app-leftover and Uninstaller deletions. This does not reduce your rights if the software is faulty.

DiskHalo shows each item and asks you to confirm before it deletes anything. Please read the confirmation and keep reliable backups of files that matter to you.

9. Trade marks

The DiskHalo name and logos are our trade marks. You may not use them in a way that suggests we endorse or are connected with you, your product or your service without our written permission.

10. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if we and you both knew it might happen when the contract was made.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes:

  • death or personal injury caused by our negligence or that of our staff;
  • fraud or fraudulent misrepresentation; and
  • your statutory rights as a consumer, including under the Consumer Rights Act 2015: digital content must be of satisfactory quality, fit for purpose and as described, and you have rights if faulty digital content we supply damages your device or other digital content because we did not use reasonable care and skill.

To the extent the law allows:

  • we are not responsible for the loss of files that you reviewed and confirmed for deletion, unless the loss was caused by a fault in DiskHalo or by our failure to use reasonable care and skill; and
  • because the licence is for personal use, we are not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.

11. Ending the licence

We may end your licence if you seriously break these terms or the EULA, for example by sharing or reselling it or by getting around the device limit. Where the problem can be put right, we will tell you first and give you a reasonable time to do so. If the licence ends, you must stop using DiskHalo.

12. Changes to these terms

We may update these terms, for example when the law or the product changes. The terms in force when you bought your licence apply to that purchase, unless a change is required by law or does not reduce your rights.

13. Law and courts

These terms are governed by the law of England and Wales. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in the courts of that country as well as in the courts of England and Wales.