30 days, money back
Ask for a full refund within 30 days of purchase.
REFUNDS AND CANCELLATION
Changed your mind?
Here’s how it works.
Draft: details marked [[FOUNDER: …]] are still being completed.
A 30-day money-back guarantee, on top of your legal rights.
Refund policy · Effective [[FOUNDER: effective date]]Your legal rights stay
The guarantee adds to your statutory rights; it never replaces them.
Handled by our checkout provider
Use the link in your receipt or email [email protected].
1. 30-day money-back guarantee
You can ask for a full refund within 30 days of your purchase date. The guarantee is in addition to your legal rights described below; it does not replace or reduce them.
Our checkout provider, acting as merchant of record, processes every refund and returns the money to your original payment method. When a refund is issued, the licence is deactivated on all of your devices.
2. Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer who buys online normally has 14 days to cancel without giving a reason.
A DiskHalo licence is digital content that is not supplied on a physical medium. Under regulation 37, you lose the right to cancel once supply of the digital content begins, if before checkout you gave your express consent for supply to begin during the cancellation period and acknowledged that you would lose your right to cancel. Supply begins when your licence is made available to you, straight after purchase.
If you lose the right to cancel in this way, the 30-day money-back guarantee still applies, and so do your rights if the software is faulty.
3. If DiskHalo is faulty
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair or a replacement. If that is impossible, or is not done within a reasonable time and without significant inconvenience to you, you can ask for a price reduction, which may be a full refund.
If faulty digital content we supplied damages your device or other digital content because we did not use reasonable care and skill, we will either repair the damage or compensate you. These rights are not limited to 30 days.
4. How to ask for a refund
- Use the link in the receipt email from our checkout provider, sent to the email address you used at checkout.
- Or email [email protected] with your purchase email and order number, and we will arrange it with our checkout provider.
Never send card details or sign-in codes by email. Neither we nor our checkout provider will ask for them.
5. If you live outside the UK
The consumer laws of the country where you live may give you other or additional rights. Nothing in this policy limits them.